2 Hours of Focused Techniques @ $25.00 per person

Customer service is a vitally important part of any Hospitality property. Fundamentals are about focusing on the needs of your customers. The skills and techniques taught are the fundamentals of service professionalism such as:

Creating a Positive first Impression
The wow approach:
W-winning attitudes
O-outstanding service
W-wonderful experiences

Professional Telephone Techniques and Dealing with difficult customers

Service is measured by ACTIONS, NOT by reputations